RPA Center of Excellence
Eagle INSIGHT - RPA Center of Excellence
The advancement in automation technologies has made Robotic Process Automation (RPA) central to businesses seeking to boost overall productivity. According to Gartner, the global RPA software revenue is projected to report an increase of 19.5% from 2020 and continue with double-digit growth through 2024.
RPA will likely be the ‘go-strategy’ for streamlining processes and activities in the next decade for realizing significant ROI. Businesses are now leveraging the value that robust and sophisticated automation technologies offer in the context of supporting newer delivery models.
However, before implementing and scaling RPA across the enterprise, the fundamental areas that need to be addressed are:
Are you measuring and tracking the performance of your software robots?
Are you monitoring your automated processes and the number of exceptions?
Are you tracking the status of your complete automation journey?
Instituting an RPA Center of Excellence (CoE) is known to help accelerate your ability to achieve your automation goals, ensure that you realize the full potential of RPA, and make the most out of your integrated ‘human-and-bot’ workforce. Inarguably, when your organization reaches a certain threshold of RPA automation, only an RPA CoE can help scale best practices and resources across all enterprise levels.
What is an RPA CoE?
A CoE is a body that governs the overall process of integrating and implementing RPA thoroughly and efficiently into organizational policy. Through effective cross-collaboration and elimination of silos, a CoE combines learning and oversight around specific areas to enable the alignment of heterogeneous disciplines.
Some of the key functions of a CoE are:
To enable organizations to collate, assess, and manage the necessary knowledge and capabilities required to implement RPA effectively.
To provide long-term capabilities to help organizations develop self-sustaining and scalable solutions.
To provide a set of standardized guidelines and practices that govern your automation journey.
To embed RPA into organizational strategy and redistribute accumulated knowledge and resources across future deployments.
To improve operational productivity, minimize errors, and enhance data security.
To eliminate the barriers to scaling RPA, also known as automation silos or islands of automation.
Using an end-to-end automation CoE strategy is crucial for implementing RPA at scale. Organizations must, therefore, start finding ways to clearly articulate the vision for automation across the enterprise in alignment with overall business objectives and strategic direction.
Eagle INSIGHT as a COE for an Automation program
Many automation leaders begin with unrealistic expectations targeting complex solutions. A senior manager leading the RPA CoE at a U.S consumer products business says that ‘they can only succeed when they begin with routine daily tasks, establishing success and earning the right to scale from there’. The often-disconnected automation initiatives lack the enterprise infrastructure and architecture to boost RPA at scale. Implementing an RPA CoE, therefore, unifies processes and practices to facilitate seamless automation into various disciplines.
Cloudgate has been at the frontier of automation by pushing organizations toward realizing the benefits of their automation investments and driving innovation and collaboration. We focus on understanding your business to facilitate rapid deployment and delivery backed by seamless implementation and integration with your environment.
Eagle INSIGHT RPA CoE is a cutting-edge automation analytics platform that enables greater functionality for teams to measure, experiment, and accelerate performance through models that include the following:
Governance, that ensures standardization of procedures and policies, compliance, and security requirements with regulatory bodies.
Organization, that ensures the implementation of RPA throughout the organization, including governance of internal and external roles and responsibilities.
Technology, that dictates the adoption of the right automation tools for your business along with tight integration of critical areas such as Configuration Management Database and IT Services Management.
Processes, that help measure and evaluate the automation opportunities of and deploying RPA into relevant environments that are robust, secure, and scalable.
Operations, that ensure the successful end-end implementation of RPA with essential structural modifications and overall operational change management.
As the CoE reaches maturity, developing opportunities that can bolster your business processes and drive a culture of continuous innovation is central to achieving end-to-end process automation.
Benefits of implementing Eagle INSIGHT as an RPA CoE
Eagle INSIGHT is a highly flexible, SAAS-based platform powered by Machine Learning (ML) and other cognitive technologies to bring analytics to the doorstep of your RPA delivery. The platform is designed around empowering your digital automation strategy with an end-end implementation based on the integration services that are the best fit for your business model.
Eagle INSIGHT offers a gamut of benefits that aim to drive automation scaling for your business:
Treating RPA as an enterprise-wide capability
Focusing on improving organizational RPA skills and capacity
Positioning CoE for long-term scaling by embedding learning and action reviews
Establishing a mature communication plan for a healthy automation pipeline, better operational management, and effective governance models
Reach us for industry-leading automation solutions and standardized best practices and resources to ensure that all your activities are drivers of organizational vision.